Frequently Asked Questions
Everything you need to know before welcoming Pajessmar into your home.
Questions, answered with care.
Select a question to see the answer.
What cleaning services do you offer?
We offer Standard Cleaning, Deep Cleaning, and recurring residential cleaning requests. Add-ons are available for an additional charge.
Do you bring your own cleaning supplies and equipment?
Yes. Our team brings cleaning supplies and equipment at no additional cost. We select products thoughtfully, including options from Seventh Generation, ECOS, and Harris Branch.
What is included in Standard Cleaning?
Standard Cleaning covers kitchens, bathrooms, general dusting, accessible blinds and ceiling fans, floors, light baseboard dusting, and bed making or changing customer-provided clean sheets.
What is included in Deep Cleaning?
Deep Cleaning adds detailed attention to baseboards, doors and frames, kitchens, bathrooms, and accessible interior window glass. Inside-oven and inside-refrigerator cleaning are separate add-ons.
How much are interior windows and sliding glass doors?
Accessible interior windows are $2.50 each with Standard Cleaning and included with Deep Cleaning. Sliding glass door glass cleaning is $5 per door.
Are pets welcome?
Yes! A $40 fee per pet applies to each cleaning appointment, including recurring visits. Please let us know how many pets live in the home when requesting service.
What areas do you serve?
We serve Austin, Texas, and surrounding communities within approximately 90 minutes of driving time. We confirm eligibility and travel time based on your property address.
Is there a travel fee?
No travel fee applies to homes within 45 minutes of Austin. For homes more than 45 minutes away (up to approximately 90 minutes), the per-visit fee is $40 for one-time or monthly cleaning, $30 for biweekly cleaning, and $20 for weekly cleaning.
How do I request an appointment?
Use our Instant Estimate page to explore pricing, then submit a booking request with your preferred date and arrival window. Your requested time is not confirmed until we approve it.
Is a deposit required?
Yes. Once we approve a booking, a $50 deposit is required to secure your appointment. The payment window is two hours, and the deposit is credited toward your final invoice.
What is your cancellation policy?
Cancel or request to reschedule at least 24 hours before the appointment for a full refund of the $50 deposit. With less than 24 hours notice, the deposit is nonrefundable.
When is the remaining balance due?
The remaining balance is due after the cleaning is completed. We accept Zelle, Venmo, and credit or debit cards; cash is not accepted.
Do you offer same-day appointments?
Same-day requests are welcome when availability allows. An additional $30 same-day fee applies to accepted appointments.
What if my home needs extra attention?
Heavy dirt may add 25% to the cleaning price. Extreme conditions, homes over 3,000 square feet, or homes with more than five bedrooms require a free on-site estimate.
Still have a question?
We would be happy to help you plan the right cleaning service for your home.
Contact Us Request a CleaningMore Helpful Information
Where do you provide cleaning?
We serve Austin and surrounding areas. Any travel fee will be included in your final quote before booking confirmation. View our service area.
Are your cleaning products certified organic?
We use carefully selected cleaning products, including Seventh Generation, ECOS, and Harris Branch. We do not claim that every product is certified organic.
How are my details handled?
Read our Privacy Policy and Booking Terms before requesting a service.